FAQ / SUPPORT

FAQ / SUPPORT

1.What do I receive after purchase?
You will receive downloadable files as listed on the product page. Most products include:

-WAV (full quality)

-MP4 (ready-to-use video format)

2.Is the preview the full track?
No. The product media preview is typically a short preview (e.g., 60 seconds). The full track is included in the download after purchase.

3.What is the difference between Personal and Commercial licenses?
Personal License is for individual creators and personal projects.
Commercial License is for business use, client work, and paid advertising.
Please see our Licensing page for full details.

4.Can I use the music on YouTube, Shorts, Reels, TikTok, or podcasts?
Yes. Both Personal and Commercial licenses allow use in content such as YouTube videos, Shorts, Reels, TikTok, podcasts, and livestreams.
Paid ads require a Commercial License.

5.Do I need to give credit?
Credit is not required, but appreciated when possible:
Music by GLOWFRAME LABEL

6.Can I register the track in Content ID (YouTube Content ID, Meta Rights Manager, etc.)?
No. You may not register our tracks in any Content ID or rights management systems as your own.

7.Can I upload the music to Spotify / Apple Music as a song release?
Not under the standard license. Streaming distribution requires a separate distribution license. Contact us if you need this.

8.Can I resell or redistribute the files (WAV/MP4) or upload to stock libraries?
No. You may not resell, redistribute, or upload the raw files to stock music platforms or music libraries.

9.Can I use the music in games/apps?
Yes, with a Commercial License, as part of a larger project.
You may not sell the music as a standalone product.

10.How do I download my files?
After purchase, you will receive an email with a download link (or you can access your downloads from your order page, depending on your setup).

11.What is your refund policy?
Due to the nature of digital downloads, refunds are generally not offered once files have been delivered. Please see our Refund Policy for details.

12.I have a different use case (TV, big campaign, exclusivity).What should I do?
Please contact us for a custom license: Contact: your email here